Refund policy

We accept returns in exchange for store credit or can be exchanged for a different size in the same style. All exchange requests must be made within 14 days of receiving your order.

Returns and exchanges are processed upon receipt of returned item and may vary dependent on stock availability.

Returns will need to be sent back in their original condition with no signs of wear or washing.

As a small business we are not able to absorb shipping costs at this point in time. To make a return or exchange you can ship back to us via your preferred shipping method. Original shipping costs will not be refunded. If there is an exchange you will need to pay the shipping cost again.

If returns do not meet our policy requirements we reserve the right to refuse them.

If an item is faulty please do get in touch with us via email to isobel@brownbreadlondon.com and we will do our best to help.

Return requests can be made via email to isobel@brownbreadlondon.com

Please provide:

• Order number
• Name and address
• Reason for return or exchange

We are a very little team so response and processing time can take up to two working days