Refund policy

RETURNS & EXCHANGES

RETURN INFORMATION
If you wish to return your item(s), you must request your return within 2 days from receipt. You then have 5 days to return your order. 7 days in total from when you received your order. The item(s) must be in its original condition with the original packaging and all tags attached.

Returns will need to be sent back in their original condition with no signs of wear, alterations or washing.

If returns do not meet our policy requirements we reserve the right to refuse them.

Email us to isobel@brownbreadlondon.com to request your return.

Once your request has been approved you will be notified via email and given details to return
Once we have received back the item(s) you returned, please allow 7 business days from the receipt of your return for your refund to be processed.
You will need to keep tracking and proof of postage until return has complete
Brown Bread London is not responsible for any shipping costs or lost packages.

Return requests can be made via email to isobel@brownbreadlondon.com

Please provide:

• Order number
• Name and address
• Reason for return or exchange

We are a very little team so response and processing time can take up to two working days

RESTOCKING FEES

All returns will be subject to the following restocking fees which will be deducted from your refund.